Juniper Hardware Maintenance
Independent support for Juniper EX, QFX, MX, SRX, and ACX platforms — with particular depth on EX Series switches long past Juniper's support window.
Independent support for Juniper EX, QFX, MX, SRX, and ACX platforms — with particular depth on EX Series switches long past Juniper's support window.
Juniper's EX Series has one of the longest practical service lives in networking. Plenty of EX4200 and EX3300 switches are still forwarding traffic reliably years after Juniper stopped supporting them.
Current-generation and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
EX2200, EX2300, EX3300, EX3400, EX4200, EX4300, EX4400, EX4600, EX9200
QFX3500, QFX5100, QFX5110, QFX5120, QFX5200, QFX10002, QFX10008
MX5, MX10, MX40, MX80, MX104, MX204, MX240, MX480, MX960 · ACX Series
SRX300, SRX320, SRX340, SRX345, SRX550, SRX1500, SRX4100, SRX4200, SRX5400
SFP, SFP+, QSFP+, QSFP28 transceivers · line cards · Routing Engines
Power supplies, fan trays, SCBs, MPCs, and PICs across EX/MX/QFX
Straight talk on where independent support genuinely helps — and where it doesn't.
A Junos version that has been stable for years doesn't need to move. Once you're not chasing releases, what remains is hardware break-fix — and that's straightforward to cover independently.
EX4200 and EX3300 switches reached EOSL years ago and remain in production across a great many networks. Failure rates on mature EX hardware are low, and the spares market is healthy.
Real Juniper incidents skew heavily toward transceivers, PSUs, and fan trays. We stock these across EX, QFX, and MX platforms including discontinued modules.
US-based L3–L4 engineers, not a tier-one script. Average remote ticket response is 15 minutes.
Parts staged against your specific configuration — including components the OEM no longer stocks.
One named person who knows your environment, tracks renewals, and owns your SLA.
Juniper alongside every other vendor in your estate, on a single coterminous renewal date.
Choose from three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare SLA options →
Most environments run four or five vendors. Consolidating them under one agreement removes a great deal of administrative overhead.
Send us your model list or serial numbers and we'll return a line-by-line comparison against your current OEM renewal within 24 hours.
