Data Domain & PowerProtect DD Maintenance
Dedicated third-party support for Dell EMC Data Domain and PowerProtect DD deduplication appliances — the backup tier most maintenance providers treat as an afterthought.
Dedicated third-party support for Dell EMC Data Domain and PowerProtect DD deduplication appliances — the backup tier most maintenance providers treat as an afterthought.
Your Data Domain appliance is the last line of defense in a ransomware event. When Dell's support window closes on a DD6800 or DD9300, that protection tier shouldn't quietly go unsupported.
Current-generation and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
DD6400, DD6410, DD6900, DD9400, DD9410, DD9900, DD9910, DD9910F
DD3300, DD3410, DD6300, DD6800, DD9300, DD9800
DD2200, DD2500, DD4200, DD4500, DD7200, DD9500, DD990, DD890, DD860
ES30, ES40, DS60, FS25 expansion shelves · shelf controllers, drives, and PSUs
Controllers · NVRAM cards · SAS and NVMe drives · power supplies · fan modules · HBAs and NICs
Fibre Channel HBAs · 10/25/40GbE network cards · SAS expansion cabling · transceivers
Straight talk on where independent support genuinely helps — and where it doesn't.
A production array failure is disruptive. A backup appliance failure discovered mid-restore is an entirely different category of event. This tier warrants a real SLA, not a lapsed one.
When Dell rebranded Data Domain to PowerProtect DD, many asset inventories never caught up. Appliances tracked under the old name routinely slip past renewal unnoticed. We audit against both.
Migrating a populated Data Domain means rehydrating and re-ingesting years of deduplicated backup data. Extending the appliance under TPM is very often the cheaper and lower-risk path.
US-based L3–L4 engineers, not a tier-one script. Average remote ticket response is 15 minutes.
Parts staged against your specific configuration — including components the OEM no longer stocks.
One named person who knows your environment, tracks renewals, and owns your SLA.
Data Domain alongside every other vendor in your estate, on a single coterminous renewal date.
Choose from three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare SLA options →
Most environments run four or five vendors. Consolidating them under one agreement removes a great deal of administrative overhead.
Send us your model list or serial numbers and we'll return a line-by-line comparison against your current OEM renewal within 24 hours.
