NetApp Hardware Maintenance
Independent support for NetApp FAS, AFF, E-Series, and StorageGRID — with clear guidance on what changes when you move off NetApp SupportEdge.
Independent support for NetApp FAS, AFF, E-Series, and StorageGRID — with clear guidance on what changes when you move off NetApp SupportEdge.
NetApp controllers routinely stay healthy well past the point SupportEdge renewals stop making financial sense. We keep those systems covered and honest about what shifts.
Current-generation and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
FAS2200, 2500, 2600, 2700, 2800 Series · FAS8000, 8200, 8300, 9000 Series
AFF A150, A200, A220, A250, A300, A400, A700, A800, A900 · AFF C-Series
E2700, E2800, E5600, E5700 · EF280, EF300, EF570, EF600
StorageGRID SG5600, SG5700, SG6000 appliances · SolidFire / HCI nodes
DS212C, DS224C, DS460C, DS2246, DS4243, DS4246 · NS224 NVMe shelves
Cisco MDS and Brocade FC switches deployed in NetApp fabrics
Straight talk on where independent support genuinely helps — and where it doesn't.
This is the honest trade-off. TPM covers hardware break-fix and spares. It does not include new ONTAP releases. For a stable cluster on a mature ONTAP version, that's usually fine — but you should decide it deliberately, not discover it later.
In practice, NetApp incidents are drives, NVRAM batteries, PSUs, and the occasional controller. We stock FAS and AFF spares across generations, including shelves NetApp has retired.
Plenty of environments run an AFF A300 beside an older FAS8040. NetApp prices those separately; we cover the whole estate under one coterminous agreement.
US-based L3–L4 engineers, not a tier-one script. Average remote ticket response is 15 minutes.
Parts staged against your specific configuration — including components the OEM no longer stocks.
One named person who knows your environment, tracks renewals, and owns your SLA.
NetApp alongside every other vendor in your estate, on a single coterminous renewal date.
Choose from three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare SLA options →
Most environments run four or five vendors. Consolidating them under one agreement removes a great deal of administrative overhead.
Send us your model list or serial numbers and we'll return a line-by-line comparison against your current OEM renewal within 24 hours.
