Dell EMC Hardware Maintenance
Independent support across Dell PowerEdge servers and the full Dell EMC storage portfolio — PowerStore, Unity, VNX, Isilon, VMAX, and Data Domain.
Independent support across Dell PowerEdge servers and the full Dell EMC storage portfolio — PowerStore, Unity, VNX, Isilon, VMAX, and Data Domain.
Dell ProSupport is strong while it lasts, but post-warranty renewals on four- and five-year-old PowerEdge and storage platforms are where budgets break. We take over at exactly that point.
Current-generation and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
R240, R340, R440, R540, R640, R650, R740, R750, R840, R940 · T-Series tower · M/MX blades
PowerStore 500/1000/3000/5000/9000 · Unity 300/400/500/600 · Unity XT 380/480/680/880
VNX 5200/5400/5600/5800/7600/8000 · VNXe 1600/3200 · CLARiiON
PowerMax 2000/8000 · VMAX 100K/200K/400K · VMAX All Flash 250F/450F/950F
Isilon / PowerScale H-, A-, F-Series · VxRail E/P/V/S Series · VxFlex
Data Domain & PowerProtect DD — covered in depth on our dedicated page
Straight talk on where independent support genuinely helps — and where it doesn't.
Dell prices the first three to five years aggressively to win the hardware sale. Renewal quotes in years five through seven frequently exceed the residual value of the equipment itself.
On Unity, VNX, and PowerStore, most real incidents are drives, SPs, batteries, and power supplies. That's a logistics problem, and it's the problem we solve.
VxRail bundles hardware with VMware licensing and Dell lifecycle management. Post-Broadcom, that bundle is worth unpacking deliberately — we'll walk through what you can separate and what you can't.
US-based L3–L4 engineers, not a tier-one script. Average remote ticket response is 15 minutes.
Parts staged against your specific configuration — including components the OEM no longer stocks.
One named person who knows your environment, tracks renewals, and owns your SLA.
Dell EMC alongside every other vendor in your estate, on a single coterminous renewal date.
Choose from three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare SLA options →
Most environments run four or five vendors. Consolidating them under one agreement removes a great deal of administrative overhead.
Send us your model list or serial numbers and we'll return a line-by-line comparison against your current OEM renewal within 24 hours.
