Lenovo Hardware Maintenance
Independent support for Lenovo ThinkSystem and ThinkAgile, plus the System x platforms Lenovo acquired from IBM in 2014.
Independent support for Lenovo ThinkSystem and ThinkAgile, plus the System x platforms Lenovo acquired from IBM in 2014.
Lenovo's x86 estate includes a decade of hardware inherited from IBM. Older System x servers in particular have thin OEM support paths and are ideal candidates for independent coverage.
Current-generation and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
SR250, SR530, SR550, SR570, SR590, SR630, SR650, SR665, SR850, SR860, SR950
ST250, ST550, ST650 towers · SE350, SE450 edge servers
ThinkAgile HX (Nutanix), VX (VMware), MX (Azure Stack) appliances
x3250, x3550, x3650, x3850, x3950 — M4 and M5 generations · Flex System
ThinkSystem DE and DM Series · DS Series · Storwize V-Series rebadges
ThinkSystem NE Series switches · RackSwitch G7000/G8000 Series
Straight talk on where independent support genuinely helps — and where it doesn't.
Servers built under IBM and sold under Lenovo occupy an awkward middle ground. Neither vendor treats them as a priority, and support options thin out quickly. We cover them without the ambiguity.
Lenovo's x86 line has strong reliability records and predictable component sets, which keeps sparing straightforward and response times fast.
HX, VX, and MX bundle third-party software with Lenovo hardware. We cover the hardware layer cleanly and will be direct with you about where the software boundary sits.
US-based L3–L4 engineers, not a tier-one script. Average remote ticket response is 15 minutes.
Parts staged against your specific configuration — including components the OEM no longer stocks.
One named person who knows your environment, tracks renewals, and owns your SLA.
Lenovo alongside every other vendor in your estate, on a single coterminous renewal date.
Choose from three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare SLA options →
Most environments run four or five vendors. Consolidating them under one agreement removes a great deal of administrative overhead.
Send us your model list or serial numbers and we'll return a line-by-line comparison against your current OEM renewal within 24 hours.
