Quantum Hardware Maintenance
Independent support for Quantum Scalar tape libraries, DXi deduplication appliances, and StorNext storage hardware.
Independent support for Quantum Scalar tape libraries, DXi deduplication appliances, and StorNext storage hardware.
Quantum equipment tends to hold long-retention data — the kind with a legal obligation attached. That tier shouldn't be running unsupported.
Current and long-retired platforms alike, under a single coterminous agreement. Don't see your model? It's very likely covered — just ask.
Scalar i40, i80, i500, i3, i6, i6000 · Scalar LTFS appliances
DXi4700, DXi6900, DXi9000 series backup appliances
StorNext M-Series, QXS storage arrays, Xcellis workflow nodes
LTO-5 through LTO-9 drives across Scalar platforms
Quantum ActiveScale object storage nodes
Robotics, drive sleds, magazines, controllers, power supplies
Straight talk on where independent support genuinely helps — and where it doesn't.
Scalar libraries frequently hold seven- or ten-year retention data. Quantum's support window is considerably shorter than that retention requirement.
Picker assemblies and magazine mechanics are the failure points on any tape library. We stock those specifically.
Like any deduplication appliance, moving off a DXi means rehydrating and re-ingesting. Extending the hardware is usually the cheaper path by a wide margin.
US-based L3–L4 engineers, not a tier-one script.
Parts staged against your configuration — including components the OEM no longer stocks.
One named person who knows your environment and owns your SLA.
Quantum alongside every other vendor, on a single renewal date.
Three SLA tiers — 24×7×4hr, 24×7×NBD, or 8×5×NBD. Compare options →
Most environments run four or five vendors. Consolidating removes a great deal of administrative overhead.
Send your model list or serial numbers and we'll return a line-by-line comparison against your current renewal within 24 hours.
